Refund and Returns Policy

SHIPPING, RETURNS & REFUND POLICY

1. OVERVIEW

Melvin Jack Beauty is committed to providing quality beauty products and a reliable shopping experience. This policy explains our shipping, delivery, returns, exchanges, and refund procedures for orders placed directly through our website.

For purchases made through Amazon, Flipkart, Meesho, or other marketplaces, the return and refund policies of the respective platform will apply.

2. SHIPPING COVERAGE

Melvin Jack Beauty currently offers free shipping on orders delivered within India. Delivery availability may depend on the destination and courier service.

3. ESTIMATED DELIVERY TIME

Orders are generally expected to arrive within 3–7 business days after dispatch. Actual delivery times may vary depending on the delivery location, courier service, public holidays, weather conditions, and other unforeseen circumstances.

4. ORDER PROCESSING & DISPATCH

Orders are processed before dispatch, subject to product availability and order verification. Shipping and tracking details will be shared when available.

5. DELIVERY DELAYS

We make every reasonable effort to deliver orders within the estimated timeframe. However, delivery dates are estimates and are not guaranteed. Unexpected circumstances or courier delays may extend delivery times.

6. DELIVERY ASSISTANCE

If your order has not arrived within the expected timeframe, please contact our customer support team through our Contact Us page for assistance.

7. RETURN & EXCHANGE ELIGIBILITY

If you receive a damaged, defective, incorrect, or incomplete product, you may request a return, replacement, or exchange within 3-7 days of delivery, subject to review and approval.

To help us assess your request:

  • Contact us within 7 days of delivery.
  • Provide your order details and a clear description of the issue.
  • Share photos or videos of the product if requested.
  • Keep the original packaging, accessories, manuals, and invoice where applicable.

8. NON-RETURNABLE ITEMS

Returns or exchanges may not be accepted for:

  • Products damaged due to misuse or improper handling.
  • Used or opened products, unless they arrived damaged or defective.
  • Products returned without original packaging or essential accessories, where these are required for assessment.

9. REFUNDS

Once we receive and inspect an eligible returned product, we will notify you whether your refund or replacement request has been approved.

If approved, refunds will be processed to the original payment method, where applicable. The time taken for the refund to appear may depend on your bank or payment provider.

10. SALE ITEMS

Sale or promotional products are generally not eligible for refunds. However, products received damaged, defective, incorrect, or incomplete may qualify for a replacement or exchange within 7 days of delivery, subject to review.

11. EXCHANGES

Exchanges may be offered within 7 days of delivery for products that are:

  • Damaged during delivery.
  • Defective or not working properly.
  • Incorrectly supplied.
  • Missing items or accessories.

Clear photos or videos may be requested to assess the issue. Approved exchanges are subject to product availability.

12. RETURN SHIPPING

If a return is approved, our customer support team will provide instructions for returning the product. Please do not send any product back without prior approval.

If the issue is due to our error, such as a damaged, defective, or incorrect item, we will advise you on the appropriate return, replacement, or refund arrangement.

13. CONTACT US

For shipping, return, exchange, or refund assistance, please contact us:

Email: jimmychauhan555@gmail.com

WhatsApp: +91 99990913199

Website: https://melvinjackbeauty.com/contact-us

Please include your order number when contacting us so that we can assist you more efficiently.