Overview
Melvin Jack Beauty is committed to providing quality products and ensuring customer satisfaction. If you receive a damaged, defective, incorrect, or missing item, you may request a replacement or exchange within 7 days of delivery.
Products purchased through Amazon, Flipkart, Meesho, or any other marketplace are subject to the return, replacement, and refund policies of the respective platform. Customers who purchase directly from the Melvin Jack Beauty website should follow the return and exchange policy described on this page.
ELIGIBILITY FOR RETURNS & EXCHANGES
To be eligible for a return or exchange:
- The request must be made within 7 days of delivery.
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, and invoices should be included.
- Photos or videos may be required for damaged, defective, or incorrect products.
NON-RETURNABLE ITEMS
We do not accept returns or exchanges for:
- Products damaged due to misuse or improper handling.
- Used or opened products unless they arrived damaged or defective.
- Products returned without original packaging or essential accessories.
Refunds
Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund or replacement request.
If approved, the refund will be processed to the original payment method within the applicable processing time. If you requested a replacement, a new product will be shipped after approval.
Late or missing refunds
If you have not received your refund after approval, please first check your bank account, then contact your payment provider. If you still need assistance, please contact our customer support.
Sale items
Sale or promotional products are generally not eligible for refunds. However, they may qualify for a replacement or exchange within 7 days of delivery if the product is received damaged, defective, incorrect, or with missing items or accessories.
Exchanges
We offer exchanges within 7 days of delivery only for products that are:
- Damaged during delivery
- Defective or not working properly
- Incorrect products received
- Products with missing items or accessories
Exchange requests must be supported with clear photos or videos when requested.
Shipping returns
If a return is approved, our customer support team will provide instructions for returning the product.
Customers should not return any product without prior approval from our support team.
If the return is due to our error (damaged, defective, or wrong item), we will arrange the replacement or refund according to the applicable circumstances.
Need help?
If you have any questions regarding returns, replacements, refunds, or exchanges, please contact us through our Contact Us page or WhatsApp Business support. Our customer support team will review your request and respond as soon as possible to assist you.